Poolpal Ltd - Privacy Policy, Terms of Use & Homeowner Terms

Last Updated: 22/01/2026

Overview

Poolpal respects your privacy and is committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020.

This policy explains what information we collect, how it is used, and your rights.

Information We Collect

When you use Poolpal, you may provide personal and property-related information, including:

  • Name, email address, and phone number

  • Property address and site access details

  • Photos, videos, or plans of your property

  • Budget ranges, timing preferences, and project goals

  • Pool type, design preferences, and feature requirements

  • Any additional information you voluntarily submit

Why We Collect Information

We collect information to:

  • Understand your high-level project objectives

  • Assess preliminary feasibility at a general level

  • Provide indicative guidance on options and trade-offs

  • Identify and shortlist potentially suitable pool builders

  • Share relevant information with selected builders (with your knowledge)

  • Improve our tools, guidance, and service quality

Who We Share Information With

We may share relevant information with:

  • Pool builders shortlisted for your project

  • Service providers who support our website, tools, or communications

We do not sell personal information.

Data Retention

We retain information only for as long as reasonably necessary to provide our services or comply with legal obligations.

Your Rights

You may request:

  • Access to your personal information

  • Correction or deletion of your information

Contact: harrison@poolpal.co.nz

Website Terms of Use

General

By accessing or using this website, you agree to these Terms of Use.

If you do not agree, you should not use the website.

General Information Only

All content on this website is provided for general informational and educational purposes only.

Nothing on this website constitutes:

  • Professional advice

  • Financial advice

  • Engineering advice

  • Construction advice

  • Valuation advice

  • Legal advice

Accuracy and Estimates

While we aim to provide useful and current information, we do not guarantee the accuracy or completeness of:

  • Pricing estimates or ranges

  • Feasibility assessments

  • Value-add or ROI examples

  • Timeframes or build durations

  • Builder availability or suitability

  • Design concepts or visuals

All figures, examples, and outputs are indicative only.

Acceptable Use

You agree not to:

  • Misuse or interfere with the website

  • Copy, reproduce, or reuse content without permission

  • Use the site for unlawful or misleading purposes

Limitation of Liability

To the maximum extent permitted by law, Poolpal is not liable for any loss, damage, or claim arising from use of this website or reliance on its content.

Governing Law

These terms are governed by the laws of New Zealand.

Homeowner Terms & Conditions

What Poolpal Is

Poolpal is an independent pool-build concierge and guidance platform.

We help homeowners by:

  • Gathering high-level project information

  • Providing general feasibility guidance

  • Explaining common options, constraints, and trade-offs

  • Offering indicative pricing and value considerations

  • Creating conceptual design ideas and AI-generated visuals

  • Introducing homeowners to a shortlist of potential pool builders

What Poolpal Is Not

Poolpal:

  • Does not design pools for construction

  • Does not provide engineering, architectural, or surveying services

  • Does not assess structural or geotechnical conditions

  • Does not obtain council approvals or consents

  • Does not manage or supervise construction

  • Does not guarantee pricing, timelines, approvals, or outcomes

  • Does not guarantee builder performance or workmanship

No Professional Advice

All guidance, estimates, feasibility commentary, and examples provided by Poolpal are general in nature only.

They do not replace advice from qualified professionals, including (without limitation):

  • Engineers

  • Architects or designers

  • Surveyors

  • Council planners

  • Builders

  • Valuers

  • Lawyers

You are solely responsible for obtaining independent professional advice before proceeding with any pool project.

Non-Reliance

You acknowledge and agree that:

  • You do not rely on Poolpal’s information, recommendations, estimates, or visuals as professional or definitive advice

  • All decisions made in relation to your pool project are your own

  • You remain solely responsible for assessing suitability, risk, cost, and feasibility

Feasibility, Pricing & Value Estimates

Any feasibility commentary, pricing ranges, or value-add examples provided by Poolpal are:

  • Indicative only

  • Based on limited, high-level information

  • Subject to significant variation

Actual outcomes may differ materially due to:

  • Site conditions

  • Ground conditions

  • Engineering requirements

  • Council rules and approvals

  • Design choices

  • Material availability

  • Builder methodology and pricing

  • Market conditions

Visuals and AI-Generated Renders

Any images, renders, or visual concepts provided by Poolpal:

  • Are illustrative only

  • Are not construction drawings

  • Do not represent guaranteed outcomes

  • May not reflect site constraints, engineering requirements, or council rules

Builder Introductions

Poolpal may introduce you to one or more pool builders based on available information at the time.

  • All construction contracts are strictly between you and the builder

  • Poolpal is not a party to any build agreement

  • Poolpal does not act as an agent for homeowners or builders

  • Poolpal has no authority to bind any party

You are responsible for conducting your own due diligence before engaging a builder.

Third-Party Information

Poolpal may rely on information provided by builders or other third parties.

We do not independently verify all information and do not guarantee its accuracy or completeness.

Fees

Homeowners do not pay Poolpal for its services.